Refund & Exchange Policy
All projectors are guaranteed with a 1 year local warranty, automatically registered with your order ID. We also have a dedicated customer service support team to help you resolve any issues via WhatsApp (+65 8737 8455) or email.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We accept exchange/repairs for faults but we do not accept cash refunds once the box has been opened. This is standard electronics industry policies, do contact our friendly customer service support via WhatsApp (+65 8737 8455) or email us at firstname.lastname@example.org. Please visit our Warranty & Guarantee section to find out more on what our Celestials' warranty covers
Cash refund will only be accepted if the order has not processed. Do contact our friendly customer service support via WhatsApp (+65 8737 8455) for order cancellation.